FAQ

We tried to cover maximum of your Questions here and hopefully you get your answers. If you still have any additional questions that aren’t covered below, please do not hesitate to contact us.

1. How long will my move take?

Each move is different to other. However to give you a general idea: 1 Bedroom apartment, takes 2-3 hours, 2 bedroom condo, 3-6 hours, and a 3 Bedroom house amy take 4-8 hours on an average. Please keep in mind all situations are unique and these times are served as guidelines only.

2. How do I know if my goods will fit in vehicle?

At the initial stage of your booking, we attempt and find out the size and amount of moving items to suggest the right vehicle for your move, so we are not making multiple trips. It is recommended that you give us a precise picture of moving goods at the time of booking.

3. Will you help us with Packaging of goods?

Yes, These Charges Includes Packaging, Assembly / Dismantling and In-House Move, but we charge for material or you can either provide your own packaging material, you can always discuss about your requirements while booking with our representatives for the material you need and their prices.

4. What time I charge for ?

For all local moves Our prices are simple:-

Half Hour Rates and Half hour Travel, No Minimum Hours. Your time will start from pickup address and Stop at Final destination. You can hire us only for Half-hour minimum. After the first 30 min. the second half hour starts (31mins to 60mins), and so on respectively.
Your move charges are based on the Total ½ hours + Travel Time of 30 Mins or (Any additional costs such as Return Travel Time for Long distance moves.
For detail quite or enquiries, Please call our office on 0467 2222 12

5. What is travel time and how you calculate it?

Different companies charge travel time in different ways to cover other costs involved such as fuel cost, or Depot Fees. Some people charge even minimum of 2-3 Hrs. for every move to cover these costs.

For all local and small moves we charge only one time of flat 30 mins travel time, which includes all these costs.
For long Distance moves we charge return travel to Melbourne.

6. Do you adjust the price if move takes less time?

Yes, you pay as you go. You’re billed in ½ hour increments.  If your move takes less time than quoted, your price will be adjusted accordingly.

7. Do you charge extra for heavy boxes?

No, we don’t charge for heavy stuff but we reserve the right to deny the moving if the mover deems not safe or for any other reasons whatsoever.

8. Can you move plants?

Yes, but plants are always bit tricky to move so we recommend you to move them ahead then moving date so they don’t get damaged.

9. Moving fridge in upright or laying down position

We had discussions with specialists of refrigeration industry and the conclusion is its better to move in upright position. We always recommend that you book a truck so that we can transport your fridge in an upright position. Also, if you “turn-off” your fridge couple of hours before and not “turn-on” couple of hours after the move, it’s absolutely safe for the fridge.

10. How is my furniture protected in trucks or when you move?

We always use good padded blankets to protect your furniture. If necessary, we use padded dollies to help prevent any damage to large furniture items.

11. Insurance

  • We have both Transit and public liability insurance.
  • We recommend you to have your own itemised moving insurance for your peace of mind.
  • For the extra keen, you can read the black-and-white of our Terms and Conditions